NARI Code of Ethics
As the voice of the remodeling industry, NARI has an inclusive, encompassing purpose: to establish and maintain a firm commitment to developing and sustaining programs that expand and unite the remodeling industry; to ensure the industry’s growth and security; to encourage ethical conduct, sound business practices and professionalism in the remodeling industry; and to present NARI as the recognized authority in the remodeling industry.
Members of NARI are full-service contractors, design-build firms, manufacturers, suppliers, distributors, subcontractors, lenders, and other related professionals who work in the remodeling field. NARI is committed to educating both trade professionals and remodeling-ready homeowners. NARI does this by reaching out to a diverse audience in a variety of formats including education, training, publications, and programs.
For the last decade, NARI’s Certification Program has been providing the remodeling industry with a formalized standard of expertise, knowledge, and ethical conduct among professional remodelers. The NARI Certification Program offers a measure of skill and expertise valued not only by other remodelers but also by consumers. Prized by those who have achieved the designation, certification programs identify remodelers who have undergone a detailed review and testing in areas of business management, ethical conduct, and technical skills.
NARI Sets the Standard for the Remodeling Industry
Each member of the National Association of the Remodeling Industry is pledged to observe high standards of honesty, integrity and responsibility in the conduct of business by:
- Promoting only those products and services which are functionally and economically sound, and which are consistent with objective standards of health and safety
- Making all advertising and sales promotion factually accurate, avoiding those practices which tend to mislead or deceive the customer
- Writing all contracts and warranties such that they comply with federal, state and local laws
- Promptly acknowledging and taking appropriate action on all customer complaints
- Refraining from any act intended to restrain trade or suppress competition
- Obtaining and retaining insurance as required by federal, state and local authorities
- Obtaining and retaining licensing and/or registration as required by federal, state and local authorities
- Taking appropriate action to preserve the health and safety of employees, trade contractors and clients